1. Before you pay
Your accepted quotation identifies setup fees, recurring charges, payment milestones, and any specific cancellation terms. Ask for clarification before paying. This company website does not process payments or collect card details.
2. Requesting cancellation
Send a written cancellation request to [email protected]. Include your store address, the agreed service, the payment reference, and what you want cancelled. Sending a request does not itself confirm a cancellation or refund; we confirm the outcome in writing.
3. Setup and custom work
A cancellation is assessed against work completed, accepted milestones, committed non-cancellable costs, and the written agreement. Any proposed deductions must be explained. Work not performed and refundable unused amounts are handled under the agreement and applicable law; this policy is not a blanket refusal of refunds.
4. Recurring service and renewals
If your quotation includes a recurring service, the billing period and cancellation or renewal notice must be stated there. Refund treatment for an unused service period follows those terms and mandatory law. No automatic renewal or billing is implemented by this company website.
5. Problems with the agreed service
If the delivered service differs from the accepted scope, tell us promptly with specific details. We review the issue and discuss an appropriate correction or remedy, including a refund where required by the agreement or applicable law.
6. Approved refunds
We confirm the approved amount, method, and expected timing in writing. Processing time may depend on the bank or payment method used. Do not send full card details in a refund request. We may need the original payment reference to identify the transaction.
7. Orders from independent stores
For a product, delivery, or customer return issue, contact the merchant shown on the store first. Kurdivo does not automatically approve, fund, or process a merchant’s product refund. You can report a platform concern or suspected abuse to [email protected]. Mandatory consumer rights remain unaffected.
Questions about this policy?
For questions about this policy, email [email protected]