1. Send your request
Email [email protected] with the subject “Data deletion request”. Where possible, use the email address you originally used with Kurdivo. You can ask for help preparing your request at the same email address. No account login is required to read this page.
2. Help us find the records
Include your name, the email used with us, your store link if relevant, and the information you want deleted. An enquiry date, order reference, or service reference can help. Do not send passwords, verification codes, full card details, or identity documents unless specifically and safely requested.
3. Verification and response
We may ask for proportionate confirmation that you are entitled to request deletion. We review the request, identify the information within our control, and explain the outcome in line with applicable requirements. This page does not promise instant or automated deletion.
4. Information that may need to be retained
Some records may need to remain for accounting, legal obligations, security, fraud prevention, or an unresolved dispute. Where deletion cannot be completed for a lawful reason, we explain the relevant limitation and restrict retained information to that purpose where appropriate.
5. Merchant orders and external accounts
If your information is part of an order with an independent merchant, send a request to that merchant too. Kurdivo cannot delete information held solely by a merchant or erase your account or message history at Meta, TikTok, your email provider, or another external service. Contact those services for their own records.
6. Unsent request forms
An unsent form on the company website is not received or stored by Kurdivo’s website. You can clear it by reloading or leaving the page. Messages you later send by email become records in your email service and in our business correspondence.
Questions about this policy?
For questions about this policy, email [email protected]