Questions and support
What would you
like to know?
Answers about opening a store, your responsibilities, and getting help from Kurdivo.
What is Kurdivo?
Kurdivo provides online storefront services for local businesses. A merchant can have a store at a Kurdivo address and present products to customers.
How do I open a store?
Prepare the store request or contact us directly. We confirm the features, address availability, fees, and setup scope before proceeding. A request is not an automatic registration.
What will my store link look like?
Your store link uses your chosen name after kurdivo.com. The name is subject to availability, acceptable use, and confirmation by Kurdivo.
How much does a store cost?
We provide a written quote based on the agreed setup and service. Ask us to confirm setup charges, recurring fees, and any additional costs before paying. No payment is taken on this company website.
Who handles delivery, payment, and returns?
The merchant handles the sale and is responsible for products, fulfilment, payment arrangements, and customer return rules. Contact the relevant store about an order. Kurdivo’s service refund policy is separate.
Can I use my own name and logo?
Yes. Prepare your business name, logo, and product content for the agreed setup. You must own or have permission to use the material you provide.
Will my store work on a phone?
The storefront is intended for mobile, tablet, and desktop browsing. We review the configured store before launch.
Are online payments or automated messages included?
Only features expressly confirmed in your quotation are included. Payment methods, ordering options, integrations, and automated notifications depend on the agreed store setup.
What should I prepare before setup?
Prepare your logo, product photos, names, prices and descriptions, your contact details, delivery coverage, and customer policies. Accurate, complete product information makes setup easier.
How do I get help or report a store?
Email [email protected] with the store link and a description of the issue. For a product or delivery concern, contact the merchant first.
Can I request deletion of my information?
Yes. Use the data deletion page to prepare an email request. If the information belongs to an order with a merchant, contact that merchant as well. Records may be retained where needed for legal obligations or disputes.
Does Kurdivo guarantee sales or platform verification?
No. A storefront does not guarantee revenue, and decisions by Meta, TikTok, payment providers, or other platforms are made by those organisations under their own requirements.
No matching questions. Contact us and we’ll help.
Useful things to prepare
Your logo, product photos, product names and prices, delivery areas, contact details, and customer return policy.
Open your own store
Ready to put your store online?
Tell us what you sell. We’ll help you work out the right setup for your business.
